Booking, deposit and cancellation policy

Online deposit and confirmation

An online booking requires a €10 deposit paid through Stripe. The deposit is deducted from the final appointment total; it is not an extra charge.

A selected time or browser payment screen is not confirmation. The appointment is confirmed only when the payment provider confirms the deposit and the booking status shows confirmed.

How to change or cancel

Call +357 99 084003 as soon as possible. Have your booking reference ready if you received one.

The current guest service does not provide customer accounts or self-service cancellation or rescheduling. A request is complete only when the salon confirms the change.

Customer cancellations

Please request cancellation at least 24 hours before the appointment. This gives the salon a fair opportunity to offer the time to another customer.

For a cancellation with less than 24 hours’ notice, the €10 deposit is normally not refundable. The salon will consider legal rights and exceptional circumstances that apply to the booking.

Rescheduling

A reschedule requested at least 24 hours in advance may move the same deposit to the new available time. A late request may be treated under the late-cancellation rule. The new time is not confirmed until the salon confirms it.

Late arrivals and no-shows

If you may be late, call the salon. To protect later appointments, the service may need to be shortened or moved when there is not enough time to complete it safely.

If you do not attend and do not cancel, the deposit is normally not refundable. Any further booking arrangement is handled directly with the salon.

Salon cancellation and payment errors

If the salon cancels and cannot provide a suitable alternative, the paid online deposit is eligible for a full refund.

A verified duplicate or incorrect charge is eligible for correction or refund. Never send card numbers or security codes to the salon.

Refund processing

Approved card refunds are requested through Stripe and returned to the original payment method where the provider permits. Bank processing times may vary.

Cancellation and refund are separate. Requested or pending does not mean a refund has succeeded; the salon checks the final provider status.

Your legal rights

Nothing in this policy limits consumer or other legal rights that cannot lawfully be excluded. Where those rights apply, they take priority over these operational rules.